We want you to love your Story of Miles display. Because most of our pieces are handmade to order and personalised, please read this policy carefully.

Personalised & made-to-order items

Personalised items (engraving, chosen scene, made-to-order sizes) cannot be returned or refunded unless they arrive damaged or faulty, as they are crafted specifically for you.

Damaged or faulty items

If your order arrives damaged or defective, contact us within 14 days of delivery at hello@storyofmiles.com with a photo, and we will repair, replace or refund it at no cost to you.

Non-personalised items

Unpersonalised items may be returned within 14 days of delivery in their original, unused condition. Buyers cover return shipping unless the item is faulty. Once we receive and inspect the return, we refund the item price within 14 days.

Cancellations

You can cancel within 24 hours of ordering (before production begins) for a full refund. After production starts, personalised orders can no longer be cancelled.

How to request

Email hello@storyofmiles.com with your order number and we will help.